![]() ![]() ![]() It doesn’t take much imagination to understand that employee morale might not be at its best and is likely to affect The Quality of Service. I’m sure that we’ve all experienced those moments when systems, processes and corporate policies appear to just ‘get in the way’ of providing truly excellent customer service.Quality of Service is the fulfillment in achieving the highest quality of every detail of customer service, in the most effective and efficient way possible. James Alexander, one of BPA Quality’s Analysts, shares his insights on the ideas of Quality, Quantity and Spirit of Service and explores how this concept can still be relevant, and how it has influenced many other principles we use to deliver change and improvement. His view was that it was in the interest of businesses, small and large, to increase the value of customer service by following the concept. Quality, Quantity and Spirit of Service was the gold standard of customer service for Hill. Think and Grow Rich is a book that is regularly cited as a must-read and that has sold over 100 million copies since 1937. Hill’s legacy as one of the inventors of the self-help genre is seen in the impact of his best-seller. ![]() Whilst some have questioned whether Hill actually talked to these giants of industry and invention, or merely attributed his ideas to them, the impact of his writings cannot be underestimated. Hill purportedly interviewed historical leaders of the corporate world such as Henry Ford, Andrew Carnegie and Thomas Edison to obtain insight to the secrets of their success and wealth. Think and Grow Rich is a long-held business philosophy and motivational book brought to the world by Napoleon Hill over 80 years ago. ![]()
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